Terms of Use (EULA)

End User License Agreement for Change Order AI · Effective 7 August 2026

1. This agreement is with us, not Apple

Change Order AI (the “App”) is published by Memoize Studio (“we”, “us”, “our”). This End User License Agreement (“Agreement” or “EULA”) is a contract between you and us. Apple Inc. (“Apple”) is not a party to it. By downloading, installing, or using the App you agree to be bound by this Agreement. If you do not agree, do not use the App.

If you use the App on behalf of a business, you represent that you have authority to bind that business, and “you” means both you and that business.

You must be at least 18 years old, or the age of majority where you live, to use the App.

2. Licence and permitted use

We grant you a limited, non-transferable, non-exclusive, revocable licence to use the App on any Apple-branded device that you own or control, as permitted by the Usage Rules in Apple's App Store Terms of Service, including Family Sharing where applicable.

This licence is granted for your own commercial use — that is, running your own contracting or trade business. It does not transfer ownership of the App or of any part of it to you.

3. What you may not do

• Copy, redistribute, sell, rent, lease, sublicense, or make the App available to any third party except as the Apple Usage Rules allow.
• Reverse engineer, decompile, or disassemble the App, except to the extent that applicable law expressly permits it despite this restriction.
• Remove or alter any proprietary notice.
• Use the App to build a competing product, or to scrape, resell, or systematically extract our AI drafting service.
• Circumvent plan limits, usage allowances, or any billing mechanism.
• Use automated means to access our servers other than through the App itself.

4. Subscriptions, billing, and cancellation

The App offers an auto-renewing subscription (“Pro”). Current pricing is shown in the App before you purchase, and on our pricing page. As published, Pro is US$14.99 per month or US$119.99 per year; prices may differ by region and may change with notice.

• Payment is charged to your Apple Account at confirmation of purchase.
• The subscription renews automatically for the same period at the then-current price unless auto-renew is turned off at least 24 hours before the end of the current period.
• Your Apple Account is charged for renewal within 24 hours prior to the end of the current period.
• You can manage your subscription and turn off auto-renew in your Apple Account settings after purchase.
• Deleting the App does not cancel your subscription.
• Any unused portion of a free trial period, where one is offered, is forfeited when you purchase a subscription.

Refunds. All purchases are processed by Apple, and refunds are handled by Apple under its own policies. We cannot issue refunds for App Store purchases. You can request one at reportaproblem.apple.com. Nothing here limits any statutory refund or cancellation right you have under the consumer law where you live.

5. The free plan and what happens when you cancel

The App is usable without a subscription and without an account. If your subscription lapses, expires, or is cancelled:

• Every change order, revision, photo, and signature you have already created remains readable and searchable on your device.
• You may still export and share every PDF and record. Export is not gated by any plan.
• You may still create, price, and sign change orders on your own device, subject to free-plan limits.
• We do not delete, hide, encrypt, or otherwise withhold data you have already created in order to induce a renewal.

Features that depend on our servers — such as no-login remote approval links, AI drafting above the free allowance, and cloud backup of new changes — stop working when the plan that includes them ends. That is a limit on new server work, not on access to your existing records.

6. Your content and your records

You own everything you put into the App: your notes, photographs, prices, rate book, documents, client details, and the change orders you produce. We claim no ownership of it.

You grant us only the narrow, revocable licence needed to operate the features you turn on — for example, to store a backup copy when you enable cloud backup, to render an approval page when you send an approval link, or to transmit your note text to our AI provider when you tap Draft. We do not use your content to train AI models, and we do not sell it.

You are responsible for the accuracy of what you enter, for the prices you charge, and for having the right to use any material you upload.

Backups are your responsibility too. Cloud backup is a convenience, not a guarantee. Keep your own exports of anything you cannot afford to lose.

7. AI-assisted drafting

The App can use a third-party AI service, reached through our own servers, to turn your spoken or typed note into a structured draft. You should understand the following:

• The AI never supplies prices. Its response format has no field for a price, a total, or a schedule impact, and any price-shaped value is removed on our server and again on your device. Every monetary figure on your document comes from you or from your own rate book.
• The output is a draft. It can be incomplete or wrong. You are responsible for reading it, correcting it, and deciding what to send. Do not send a document you have not checked.
• What is sent. Only your note text, captions you wrote, and contract excerpts you imported, and only when you explicitly request a draft. Photographs are not sent to the AI provider. Raw audio is not retained.
• Allowances. AI drafting is metered per plan and subject to fair-use limits. We may throttle or suspend abnormal usage.

8. Signatures, approvals, and what this app is not

The App records that a person applied a signature to a specific version of a document, and binds that signature to a cryptographic fingerprint of exactly what was shown. That is a record-keeping function.

The App does not provide legal advice. It does not, and cannot, tell you whether a change order is enforceable, whether an electronic signature satisfies the law where you work, whether your contract permits the change, or what notice you are required to give. Electronic-signature and construction-contract requirements vary by state and by country. Use wording your own attorney has approved for your business and your location, and consult that attorney about anything that matters.

We make no representation that any document produced by the App is enforceable, complete, compliant with any statute or contract, or sufficient to secure payment.

9. Acceptable use

You agree not to use the App to:

• Break the law, or to help anyone else break it.
• Misrepresent who signed something, or when, or what they signed.
• Send approval links to people who have not agreed to receive them, or to send bulk unsolicited messages.
• Upload malware, or attempt to gain unauthorised access to our systems or another customer's data.
• Interfere with the operation of the service, including by load-testing it without our written permission.

10. Availability and changes to the service

The core workflow — creating, pricing, photographing, signing, and exporting — is designed to run entirely on your device and does not depend on our servers. Server-backed features may be unavailable from time to time for maintenance, provider outages, or reasons outside our control.

We may add, change, or discontinue features. If we discontinue a paid feature in a way that materially reduces what you subscribed for, we will give reasonable notice and you may cancel; you keep the access described in section 5.

11. Disclaimer of warranties

To the maximum extent permitted by law, the App and any server-backed features are provided “as is” and “as available”, without warranty of any kind, express or implied, including any implied warranty of merchantability, fitness for a particular purpose, accuracy, or non-infringement. We do not warrant that the App will be uninterrupted, error-free, or that any defect will be corrected, or that any output is accurate or suitable for your purpose.

Some jurisdictions do not allow the exclusion of implied warranties, so some of these exclusions may not apply to you. Nothing in this Agreement excludes any warranty or right that cannot lawfully be excluded, including under consumer protection law.

12. Limitation of liability

To the maximum extent permitted by law, we are not liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost revenue, lost business, unpaid change orders, disputed work, or lost or corrupted data, arising out of or relating to the App, however caused and on any theory of liability.

Our total aggregate liability arising out of or relating to the App is limited to the greater of (a) the amount you paid us for the App in the twelve months before the event giving rise to the claim, or (b) US$50.

Nothing here limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be limited.

13. Indemnity

You will indemnify and hold us harmless from any claim, demand, loss, or expense (including reasonable legal fees) arising from your use of the App in breach of this Agreement, from content you upload or send, or from a dispute between you and your customer.

14. Termination

This licence continues until terminated. It ends automatically if you breach it. We may suspend or terminate access to server-backed features if you materially breach section 3 or section 9, ordinarily after notice and an opportunity to fix the problem where the breach can be fixed.

On termination you must stop using the App and delete it. Sections 6, 8, and 11 to 18 survive termination. Termination of a subscription does not affect the access described in section 5.

15. Third-party services and terms

The App uses third-party services to work, and your use of the App is also subject to their terms where relevant:

What each of them receives, and when, is set out in our Privacy Policy. Third-party providers are third-party beneficiaries of this Agreement to the extent it concerns their services.

16. Export and legal compliance

You represent and warrant that you are not located in a country subject to a U.S. Government embargo or designated by the U.S. Government as a “terrorist supporting” country, and that you are not listed on any U.S. Government list of prohibited or restricted parties. You will comply with all applicable export and re-export control laws.

If you are a U.S. Government end user, the App is “Commercial Computer Software” and “Commercial Computer Software Documentation” as those terms are used in 48 C.F.R. §12.212 and 48 C.F.R. §227.7202, licensed with only the rights granted to all other end users.

17. Apple's role

These provisions apply to the App as obtained from the App Store:

• Not a party. This Agreement is between you and us only. Apple is not responsible for the App or its content.
• Maintenance and support. We are solely responsible for providing maintenance and support for the App. Apple has no obligation to furnish any maintenance or support services.
• Warranty. In the event of any failure of the App to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price for the App to you, if any. To the maximum extent permitted by applicable law, Apple will have no other warranty obligation whatsoever with respect to the App. Any other claims, losses, liabilities, damages, costs, or expenses attributable to a failure to conform to any warranty are our sole responsibility.
• Product claims. We, not Apple, are responsible for addressing any claims relating to the App or your possession and use of it, including product liability claims, any claim that the App fails to conform to a legal or regulatory requirement, and claims arising under consumer protection, privacy, or similar legislation, including in connection with the App's use of HealthKit and HomeKit frameworks if applicable.
• Intellectual property. If a third party claims that the App or your possession and use of it infringes that third party's intellectual property rights, we, not Apple, are solely responsible for the investigation, defence, settlement, and discharge of that claim.
• Third-party beneficiary. Apple and Apple's subsidiaries are third-party beneficiaries of this Agreement, and upon your acceptance of it, Apple will have the right (and will be deemed to have accepted the right) to enforce this Agreement against you as a third-party beneficiary.
• Contact. Questions, complaints, and claims about the App should be directed to support@memoize.studio.

18. Governing law and disputes

This Agreement is governed by the laws of the State of California, United States, without regard to its conflict-of-laws rules, and the state and federal courts located in California have exclusive jurisdiction over any dispute — except that if you are a consumer resident in a jurisdiction whose law grants you the right to bring proceedings locally or to rely on the mandatory law of your own country of residence, this section does not take that right away.

19. Changes to these terms

We may update this Agreement. When we do, we will change the effective date at the top of this page, and for material changes we will give notice in the App or by email before the change takes effect. Continuing to use the App after a change takes effect means you accept the updated Agreement. If you do not accept it, stop using the App; you keep the access described in section 5.

20. Contact

Memoize Studio
support@memoize.studio
changeorderai.memoize.studio/support

See also the Privacy Policy, which forms part of this Agreement.